Devoteam enables you to deliver business value by improving IT performance and industrialising a service-oriented organisation.
The service desk keeps changing. First it was technology-centric, then process-centric. Now, at last, the focus is shifting to the customer.
Transform your service desk function, your processes and tools for improved value for the business and integrate new usage (mobile, B2B and B2C usages).
Your #1 challenge is to overcome the difficulty of optimising the cost of service desks and measuring their actual performance.
- What being “customer-centric” can mean for your organisation, and how it is different from technology- and process-centricity?
- How business requirements for the service desk change as a result of customer-centricity?
- How Devoteam’s solution can help you put the customer at the centre of your service desk strategy, planning and operation?
Devoteam's client-centric service desk gives you the ability to:
- Assess perceived performance vs cost and scope of services of service desk
- Streamline service desk processes
- Implement a customer satisfaction survey
- Review service desk sourcing opportunities