IT Service Transformation
Get to the next level of efficiency by setting up
a shared-service organisation based on a service broker platform
Customer challenges
  • Devoteam enables to deliver business value by improving IT performance and industrialising a service-oriented organisation

    Transforming IT services requires to integrate different dimensions and a strong management of change. IT  should  adopt  an  enterprise  architecture  approach  to  help  rationalise  its  IT  operation  system. An IT Service Excellence transformation is a comprehensive approach to identify and deliver step change in terms of value creation within an organisation. Business units require new usages and industrialised activities to reduce time to market and operation costs.

    Implementing an architected IT operation system aligned with the evolution of IT processes and roles and integrating a clear
    sourcing strategy therefore setting your IT as a service broker would enable you to harmonise the process
    and optimise costs.

    • Simplify IT and transform IT spending
    • Enable new usages to drive business innovation
    • Leverage cloud services to optimise agility and benchmark internal costs
Case studies
  • Cineworld
    Cineworld set to become Europe’s number one cinema chain by placing service at the heart of its business
    Devoteam helps Cineworld elevate all of its services and their delivery to a premier position in the organisation.
  • Devoteam transforms service management for global finance house
    Devoteam enhances communication at worldwide finance house with streamlined regional centres of IT service excellence.
  • World Top 10 Legal practice boosts IT service management across its worldwide operation
    This Top 10 international legal practice, with 4,000 lawyers and annual revenue of $2 billion, engaged Devoteam to implement a service management solution from ServiceNow to help streamline the firm’s operation and boost productivity across the globe.
  • Devoteam achieves IT service excellence through strategic integration of ServiceNow with CA Nimsoft
    Leading UK bingo retailer Gala Retail called on Devoteam to help it optimise service management and IT performance across its entire operation through a unique, integrated solution involving ServiceNow and CA-Nimsoft Monitor technologies.
  • Devoteam helps leading managed service provider maintain its premier position in the European market
    This leading European provider of managed network, hosting and cloud integration services for businesses chose Devoteam to deliver a solution that would improve customer satisfaction and retention following degradation of its carrier network.
  • Enhanced early warning system by Devoteam for major credit card issuer is a world first in IT Service Assurance
    Devoteam helped the card issuer reduce risk by leveraging CA eHealth to monitor business activity in real-time and improve early visibility of potential problems.
  • Devoteam places human capital care at the heart of IT Service Excellence
    This global leader in assurance, tax and advisory services operates in over 150 countries with more than 150,000 people. Faced with up to 100,000 HR enquiries per year, the organisation invited Devoteam to help streamline its customer care systems for greater efficiency, better security and lower operating cost.
  • Devoteam Helps the Nationwide Building Society Transform Service
    Devoteam helped the Nationwide Building Society transform service management by consolidating the service desks of its three recently acquired regional building societies – Cheshire, Derbyshire and Dunfermline. As a result, the whole organisation is adopting ServiceNow for its core IT service management.
  • Implementing a configuration management system
    Given the diversity of systems and platforms a major bank in the Czech Republic needed an absolute overview of all IT components, with a strong focus on the interconnection of business services and technology infrastructure.
  • Green IT solution with international perspectives
    The green IT solution, ecoDesktop, was developed as a result of the Municipality of Fredericia’s objective to reduce the annual electricity consumption from 20 GWh to 1.6 GWh.
    From the beginning, it was a vital demand that the power-saving initiatives would not in any way limit the municipality’s efficiency or the employees’ access to their computers. Also, the system had to be easy to administer on a daily basis.
  • IT transformation acceleration through a service broker approach at Safran
    Safran is a leading international high-technology group with 3 core business lines - aerospace, defence and security.
    Recently, the Group expanded its international presence, with 62,500 employees and generated sales of 13.6 billion euros in 2012.
  • Devoteam helps shape the future of shopping
    Leading UK multi-channel retailer boosts a clear scale advantage by enhancing its nationwide operation through streamlined service management.
  • Devoteam helps Kcom revolutionise the customer experience for managed services
    Devoteam helps Kcom, a leading UK communications service provider, embrace next generation services to deliver a world-class customer experience
at a glance
    • Service-oriented organisation
    • Service catalogue and service cost modelling
    • IT as a service broker for IT
    • Harmonised IT processes
    • Improved business and supplier relationship management