Location
Weiterstadt - Germany
Experience Level
Director IT Service Excellence (ITSE)
Business Line
IT Service Excellence - Region Central Europe
Education Level
Master Degree in Computer Science (Dipl. Informatiker)
  • Career milestones

    I am with Devoteam Germany (former Danet) since 1987. Initially I was in charge of the OSITEST product family (OSI conformance test systems) serving global customers. Later I was member of various national and international standardization bodies like DIN, EWOS, ISO/IEC. As an ITIL certified expert my background spans from the Telco Operations Support Systems (inventory, provisioning, problem mgmt., alarm & performance mgmt) to the entire domain of IT Service excellence from IT performance improvement to the business centric topics.

  • Everyday life

    I like talking with customers in order to understand their issues both techincal and business and being part of the solution, especially on the journey to gain IT Service Excellence.